Refund Policy
We want you to be completely satisfied with our service. Learn about our refund terms and cancellation process.
Last updated: March 15, 2024
Our Commitment
At AINAME.SPACE, operated by AINTALL LTD., we are committed to providing exceptional AI-powered domain search services. If you are not completely satisfied with your subscription, we offer a fair and transparent refund policy to ensure your peace of mind.
Subscription Refunds
Monthly Subscriptions
- Full refund available within 7 days of initial subscription
- No questions asked money-back guarantee for first-time subscribers
- Refunds processed within 5-7 business days
- Access continues until the end of current billing period
Annual Subscriptions
- Full refund available within 14 days of initial subscription
- Pro-rated refunds available for unused months after 14 days
- Minimum 30% refund guaranteed within first 90 days
- Special consideration for exceptional circumstances
Enterprise Plans
- Custom refund terms as agreed in the service contract
- 30-day satisfaction guarantee for new enterprise customers
- Flexible refund options based on usage and contract terms
- Direct account manager support for refund requests
How to Request a Refund
Requesting a refund is simple and straightforward. Follow these steps:
Step 1: Contact Support
Email us at [email protected] or use our contact form
Step 2: Provide Information
Include your account email, subscription details, and reason for refund request
Step 3: Review Process
Our team will review your request within 24 hours and respond with next steps
Step 4: Refund Processing
Approved refunds are processed within 5-7 business days to your original payment method
Cancellation Policy
You can cancel your subscription at any time through your account settings or by contacting support.
Immediate Cancellation
- Cancel anytime from your account dashboard
- No cancellation fees or penalties
- Access continues until end of billing period
- No automatic renewals after cancellation
End of Billing Period
- Account automatically downgrades to free tier
- Search history and favorites are preserved
- Can reactivate subscription at any time
- Special win-back offers may be available
Special Circumstances
Technical Issues
If you experience significant technical problems that prevent you from using our service, we offer extended refund periods and service credits.
Service Downtime
Extended service outages may qualify for automatic credits or refunds, applied to your account within the next billing cycle.
Billing Errors
Incorrect charges or duplicate billing will be immediately refunded upon verification, regardless of our standard refund timeframes.
Account Closure
If we close your account due to our error, you'll receive a full refund for any unused subscription time plus service credits.
Non-Refundable Items
The following items are generally non-refundable, except in special circumstances:
- Domain registration fees paid to third-party registrars
- One-time setup fees for enterprise accounts
- Third-party integration costs or API usage fees
- Custom development work or consulting services
- Subscriptions cancelled after the refund period
Note: We may make exceptions to these policies in cases of exceptional circumstances or service failures on our part.
Payment Processing
Processing Time
- Credit cards: 3-5 business days
- PayPal: 1-2 business days
- Bank transfers: 5-10 business days
- Digital wallets: 1-3 business days
Currency & Fees
- Refunds in original currency
- No additional processing fees
- Bank fees may apply for international transfers
- Exchange rates at time of refund processing
Need Help?
If you have questions about our refund policy or need assistance with a refund request:
Policy Updates
We may update this refund policy from time to time to reflect changes in our services or legal requirements. When we make significant changes, we will notify all active subscribers via email at least 30 days before the changes take effect. Your continued use of our services after policy changes constitutes acceptance of the updated terms.
For any questions about this policy or its updates, please contact our support team.